Refund policy

RETURN

Our refund policy lasts 10 business days. If 10 business days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.

LATE OR MISSING REFUNDS

If you haven’t received a refund within 5 business days of our refund confirmation email, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again at adam@purplefoods.com.au.

EXCHANGES

Products may only be exchanged if damaged or differ to what was orders. Change of mind and palatability will not be accepted as a reason for return. If the products are returned for these reasons, a replacement will be sent out to you free of additional charge.
Please contact adam@purplefoods.com.au to make a claim to exchange.